Training

SALES & CUSTOMER SERVICE

A company can have the best product and services in the world, but if its customer service is poor and the employees sales skills are lacking – the company’s success is doomed.

Our sales & customer service training course: ‘Selling with Conviction’ will teach employees how to successfully manage sales encounters and find the high-value benefits that each client is looking for. Employees will learn the tactics used by sales gurus to eliminate objections and how to win contracts - which equals more business.

During the course employees will learn practical and ethical sales skills, how to increase their confidence, and dispel any doubts they may have about their selling ability. With new-found confidence staff will be able to win more sales contracts.

The second part of the course deals with customer service: Employees will also learn the correct approach to providing outstanding customer service and the secrets of winning clients loyalty as well as 101 & advance customer service.

BUSINESS ETIQUETTE

Passport to Success business etiquette is designed for young professionals and seasoned experts who would like to truly master the world of business. Passport to Success teaches professionals about the art of operating in the business arena. This course is an introduction to the art of business etiquette with a bit of social etiquette. It's a great source of knowledge for anyone that is serious about being at the top of their game in business.

Workshop topics:

• The art of business

• Making a great first impression

• Proper business handshake

• How to conduct a business meeting

• Business dining

• Proper social etiquette

• Dining etiquette

• Food and wine pairing